PACING GRASS FAQ - PRODUCTS
Our products are made from natural fibres like bamboo, rice husk, and coffee husk. By upcycling agricultural waste, we reduce reliance on plastics and minimize our carbon footprint, contributing to a healthier planet.
We work closely with rural communities, sourcing agricultural residues and bamboo. This provides additional income to farmers and creates employment opportunities in manufacturing and supply chains.
Yes, our products are durable, lightweight, and moisture-resistant, making them perfect for both indoor and outdoor use.
Pacing Grass products are crafted from natural fibers. While they are durable, using harsh scrubs may accelerate surface aging, much like fabric wear. We recommend gentle cleaning methods for long-lasting performance.
Our products are designed to be durable and resistant to everyday impacts. However, like any product, they perform best when handled with care.
Absolutely. All Pacing Grass products comply with stringent food safety standards, including the Overall Migration Test as per IS 9845:1998 and IS 10146:1982 (Reaffirmed 2018). They are BPA-free, toxin-free, and entirely safe for everyday use.
Our bio-composites are made using bamboo fiber, rice husk, coffee husk, and other crop residues. We avoid harmful chemicals like melamine and formaldehyde, ensuring eco-friendliness and safety.
Unlike wooden products, Pacing Grass products are made from upcycled crop waste, offering a superior carbon footprint, reduced deforestation, and minimal waste during production.
Unlike melamine, Pacing Grass products are heat-stable, microwave-safe, and free from harmful chemicals. They are designed to be safer, more eco-friendly, and either recyclable or biodegradable—depending on the product specifications provided at the time of packaging.
While most Pacing Grass products are recyclable, they’re not all biodegradable unless specified. Our designs focus on durability and reusability.
Yes, our products are dishwasher-safe. For optimal care, we recommend placing them on the top rack and avoiding abrasive detergents. Dry thoroughly after washing.
All materials are produced in Assam, Bangalore and Chennai, and the final products are molded by partners across India.
Yes, our products are microwave-safe for reheating and short durations. Avoid prolonged heating to ensure product longevity.
With proper care, Pacing Grass products offer years of reliable use. Their longevity depends on usage patterns and maintenance.
Yes, all our products are toxin-free, BPA-free, and perfectly safe for children.
Pacing Grass products are free from harmful binders like melamine and formaldehyde, ensuring they’re safe for food contact and better for the planet.
Pacing Grass products reduce carbon footprint, conserve resources, and minimize pollution. They combine strength, heat stability, and eco-friendliness, offering a superior alternative to conventional plastics.
Absolutely! We offer customization options for design, size, and material composition to suit your needs. Contact us for more details.
PACING GRASS FAQ - SERVICES
Yes! We’re always looking to expand partnerships. Reach out to us to explore distribution opportunities.
Absolutely. Our durable, food-safe, and aesthetically appealing products are perfect for the Horeca industry.
Yes, we actively partner with businesses to develop custom eco-friendly solutions for industrial and consumer applications. Contact us to explore collaboration opportunities.
We specialize in using bamboo, rice husks, coffee husks, and other crop residues. If you have specific agricultural waste, contact us to discuss potential collaborations.
We maintain complete transparency with data verification at every production stage. Regular audits ensure authenticity and build trust with our customers.
Yes, most plastic molds can be adapted with minor modifications to work with our bio-composites. Contact us for technical support.
Yes, we offer private labeling services to help brands align with their sustainability goals. Reach out to us for more information.
PACING GRASS FAQ - SHIPPING
For purchases made through third-party sites, please check their respective shipping terms.Shipping terms are governed by the respective platform’s policies.
We prioritize products that are ready for dispatch within 1-2 days from our warehouse in Ghaziabad. Once your order is shipped, you’ll receive courier details to track delivery, with lead times depending on your location.
We ship through registered courier partners, packaging sustainably with recycled and renewable materials to ensure safe delivery.
Yes, shipping is free on all orders.
You’ll receive a tracking reference and courier details upon dispatch. Use these to check real-time delivery updates on the courier's website.
If delivery fails after multiple attempts, the package will be returned, and your order may be canceled. Please provide accurate contact details for smooth delivery.
Returns are accepted for:
- Incorrect items delivered.
- Genuine quality or manufacturing defects.
Contact us at info@pacinggrass.com within 48 hours of delivery with your order number, delivery address, and a description of the issue (include images for defects).
If eligible, email us at info@pacinggrass.com within 48 hours with the following:
- Order number
- Delivery address
- Reason for return, and attach an image if the product is defective or incorrect.
If confirmed, we’ll process a replacement, exchange, or refund within 10 business days after the product is returned.
We encourage recycling. Please hand over your used product to your municipal waste collector with other recyclable dry waste.
Do not accept tampered packages. Contact us immediately for assistance.
Returns are arranged within 5 business days of approval. Refunds or replacements are processed within 10 business days after we receive the product.
PACING GRASS FAQ - SUSTAINABILITY
By using bamboo fiber and agricultural residues, our bio-composites replace conventional plastic in various applications, significantly reducing plastic waste.
Yes, our products are designed with reusability and recyclability in mind, helping to close the loop on waste and support a circular economy.
Our bio-composites have a significantly lower carbon footprint than traditional plastics, locking in carbon through natural fibers and reducing greenhouse gas emissions.
We encourage farmers to grow bamboo as a sustainable crop, ensuring additional income while improving soil health and reducing deforestation.