At Pacing Grass Private Limited, we are dedicated to ensuring a seamless and reliable shipping experience for our customers. Below are the details of our shipping and delivery policies:
Shipping Partners
- We collaborate with registered courier services to guarantee the safe and timely delivery of your orders.
Shipping Timeframes
- Orders are processed and shipped within 1-2 business days of confirmation.
- Delivery timelines vary depending on the destination and the efficiency of the courier services in that region.
Free Shipping
- Enjoy free shipping on all orders, regardless of the order size or value.
Order Tracking
- Once your order is dispatched, you will receive a tracking ID via email or SMS to monitor the status of your shipment.
- Use this tracking ID to stay updated on the delivery progress.
Failed Deliveries
- If the courier service is unable to deliver your package after multiple attempts, the package will be returned to us.
- In such cases, the order may be canceled, and a refund or re-dispatch will be initiated based on your preference.
Damaged or Tampered Packages
- If your package appears damaged or tampered with, do not accept it.
- Contact us immediately at info@pacinggrass.com for assistance and resolution.
- We will ensure the issue is resolved promptly, either through a replacement or refund.
For any additional questions or concerns, feel free to reach out to us at info@pacinggrass.com. We are here to provide you with the best service possible!