At Pacing Grass Private Limited, we strive to ensure a smooth and satisfactory shopping experience. Below are the details of our cancellation, refund, and return policies:
Order Cancellation
- Orders can be canceled within 24 hours of placement for a full refund.
- To cancel your order, please email info@pacinggrass.com with your order number and relevant details.
- Cancellation requests made after 24 hours will not be accepted, as the order will already be in processing.
Refunds
We process refunds under the following conditions:
- Incorrect Items Delivered: If you receive an item that does not match your order.
- Quality or Manufacturing Defects: If the product is defective or damaged due to manufacturing issues.
- Refunds will be initiated within 10 business days after the returned item has been inspected and approved.
- The refund amount will be credited to your original payment method.
Returns
- Returns are accepted within 7 days of delivery for eligible reasons such as incorrect or defective items.
- To initiate a return, email us at info@pacinggrass.com with your order number and a detailed description of the issue.
- Items must be returned in their original packaging, unused, and in resalable condition.
Non-Refundable Cases
- Products damaged due to improper use or mishandling.
- Requests made after the 7-day return window.
- Items purchased on clearance or marked as final sale.
Shipping Costs
- In case of returns or exchanges due to defective or incorrect items, Pacing Grass Private Limited will cover the return shipping costs.
- For other return requests, the customer will be responsible for shipping fees.
We are committed to resolving any issues promptly and ensuring customer satisfaction. For further assistance, feel free to contact us at info@pacinggrass.com.